Longjiayu Intelligent Equipment Co., Ltd. provides pre-sales and after-sales services to customers. We believe that customers not only purchase our equipment, but also our services. Our services include:

1、 Consulting services

 

We would be delighted to receive your message regarding any issues you are currently facing in production or regarding induction heating. Our experienced sales and R&D teams provide induction heating consultation for our customers, and you can receive professional opinions and feedback in a timely manner. In addition, Long Jiayu has a support team consisting of production and research and development departments to assess your specific requirements and provide you with induction heating consulting reports, including:

 

1. Evaluation of Capital Investment

 

The application of induction heating solutions involves capital investment and potential losses during the transition period of the production line. We provide an evaluation of the required time and investment amount for customers to refer to, either by replacing existing induction heating solutions or establishing a brand new induction heating system.

 

2. Adaptation assessment

 

Is the induction heating solution suitable for your working conditions? We will evaluate or test based on the specific conditions of your factory to demonstrate the feasibility of the solution.

 

2、 Sample testing service

 

If you are satisfied with the induction heating solution but still concerned about its actual performance, you can send us your sample workpiece and check the returned finished product and detailed data report. The induction heating process will follow your specific requirements and operating conditions. You can watch the video process or view it during recording.

 

3、 Installation, operation, maintenance, and repair services

 

After the order is delivered, our company will provide installation, operation, maintenance, and repair support Your induction heating device is installed correctly and will function properly for a long time. You can obtain support online or seek on-site assistance. Regular maintenance of equipment is possible We provide maintenance and repair services through documents, videos, online consultations, and on-site services to reduce downtime and ensure equipment reliability and high productivity.

 

4、 Spare parts inventory

 

Are you sure you have sufficient spare parts inventory? We can help you manage your spare parts inventory correctly. Our company suggests that customers regularly check their spare parts inventory to avoid wasting unnecessary time on repairs and maintenance. We can help you check your spare parts requirements and deliver these parts quickly. Provide sufficient spare parts supply for all devices sold.

 

5、 Coil design

 

A coil that has been carefully designed and produced Accurate and effective heating process. Longjiayu Intelligent Equipment provides induction coil design services to our customers and stores information in our database for future maintenance or replacement. We can customize induction coils for you or teach you how to complete simple design and production on your own.

 

6、 Professional employee training

 

Employee training is also a key process before the official operation of the new induction heating system. We provide training courses for customers to help them quickly get started with our products. It includes basic training, simple troubleshooting and handling, delivery of operating procedures, and simple maintenance training. We provide online training and on-site installation training, as well as online answers to questions related to operation.

 

7、 File support

 

Whether you have already partnered with us or have temporarily chosen another company, we will establish private file files for all clients who contact us. We can help customers find their original documents, such as sample test reports, production requirements, installation drawings, and model manuals, which keep us prepared for your re consultation at all times.

 

8、 Urgent assistance

 

We provide 7 days of service to respond to urgent customer needs, such as industrial incidents or serious malfunctions. The support team will immediately contact you and provide quick resolution suggestions.